Did you know that:
• 85% of consumers trust online reviews as much as personal recommendations.
• 73% of consumers say positive reviews increase their trust in a local business.
• Businesses with many reviews and a good rating experience an average revenue increase of about 18%.
• 49% of consumers need a rating of at least four stars before choosing to work with a business.
• Consumers read an average of 7 reviews before trusting a business.
• 44% of consumers say a review must be written within a month to be relevant.
• 95% of dissatisfied customers return to your business if their issue is resolved quickly and effectively.
Our service includes what we call a "review funnel": a landing page designed to eliminate friction in writing reviews about your business.
This is done by sending emails or SMS, depending on your preference, to request reviews. Customers are invited to write a review through an easy-to-use review funnel that filters negative reviews if necessary to redirect them to your company's complaint handling service.
It is essential that you and your team know when you receive a new online review. Our platform allows you to easily respond to your reviews within deadlines.
Tracking and responding to your reviews shape your business's reputation. Satisfied customers who praise your organization deserve recognition. Dissatisfied customers expect you to listen to them and resolve their issues.
You can even integrate a widget or review feed plugin to showcase your reviews on your website and collect them directly on your website if you wish.
Ensure that your review request campaigns generate new reviews and that your performance improves on all your most important review sites.
Set up daily, weekly, and monthly reports and use filters to capture the review management information that interests you.
Book a demo with our experts to learn more about our reputation management service.
