Did you know that it is now possible to integrate an intelligent conversational robot to transform your online customer service and boost your sales? If this innovation surprises you, let us introduce it to you and impress you. You will be amazed by its efficiency, and who knows, maybe even pleasantly amused by its ingenuity!
The term "chatbot" is a portmanteau combining "chat" and "robot." It refers to a program designed to interact with internet users via an instant messaging software integrated into your website. Generally, it appears as a discreetly positioned chat window in the bottom right corner of the navigation page.
As soon as a visitor interacts with your AI chatbot, it generates automated responses using artificial intelligence, based on the knowledge we have provided it and the guidelines defined in collaboration with your team during a prior consultation.
An AI chatbot can truly transform your customer service. Not only does it automate part of the interactions, but it also captures valuable information from your potential customers. By optimizing your follow-up, you significantly increase your chances of converting these prospects into satisfied and loyal customers.
Did you know that the completion rate of a lead form on a website ranges between 2% and 10%, while with an AI chatbot, this rate is around 40%?
Together, we define its objectives to develop a marketing strategy perfectly tailored to your needs. Then, we handle its configuration and training and conduct a series of rigorous tests to ensure its relevance and effectiveness. If necessary, we make adjustments for optimal performance. Once everything is ready, your AI Chatbot is ready to be integrated into your website and revolutionize your customer service.
Your customer service team and your chatbot form a harmonious duo, where each plays a key role in maximizing efficiency. Chatbots, thanks to their speed and accuracy, efficiently handle repetitive requests, thereby lightening the workload of your team. This allows your human agents to focus on high-value tasks, bringing empathy and expertise to solve complex issues. Together, they improve productivity while offering an optimal customer experience.
Significant time savings for your customer service team, allowing them to focus on high-value tasks.
Improved availability, offering quality customer service even outside business hours.
Smooth transitions between your AI chatbot and your human agents, ensuring effective support when needed.
Increased customer interactions, with up to 40% more conversations thanks to a proactive approach.
Optimized customer satisfaction, offering a responsive experience to your online visitors.
Versatility and adaptability, with solutions tailored to all businesses and industries.
